The Super Plumber started in 2006 as a small company out of Duncan. By 2008, The Super Plumber had expanded into Nanaimo. We continued growing steadily and organically until, in 2012, company owner Brody Funk bought a plumbing company in Victoria.
Since then, we have been fortunate to continue seeing significant growth every year. No matter how big we get, we keep our focus on the fundamentals that are still the company’s foundation. We are on a mission to be the leaders in plumbing services and installations on Vancouver Island by providing extraordinary craftsmanship and unmatched customer service.
We Have Super Vision
We may not have the kind of supervision that allows us to see through concrete walls (although that would be neat), but we do have a super vision for how to provide the best plumbing services to our community! The way we see it, extraordinary service happens in three parts: our employees, our customers, and our company.
Our company owner, Brody Funk, has a vision that values employee satisfaction as much as customer satisfaction. If our team is not happy at work, we can’t expect them to put forth their best effort for our customers. That’s why we believe that a safe, happy, and healthy working environment for all makes for a win, win, win situation!
Above all, our vision as a company is to provide extraordinary service to our customers across the Victoria area. We treat every customer with the same level of care and respect, delivering on every promise we make through value-added service. Because every home and every situation is different, our technicians take the time to gather the facts of each service call. This helps us gain a more complete understanding of the situation and recommend the best service options.
Finally, our vision for our company is to continue to grow more and more each year. How do we plan to do that? By always adhering to the Golden Rule. We will always treat our employees and our customers the way we’d like them to treat us- with loyalty, respect, and care.
Our Super Promises
Because we are a group of extraordinary people providing extraordinary service, we feel especially qualified to make certain promises. These promises include:
- On-Time Guarantee: Our technicians will arrive promptly at the scheduled time.
- Pricing Guarantee: Prices are quoted before any work begins, and you will never pay a penny more than the quoted price.
- 100% Satisfaction Guarantee: We will not stop working until you are completely satisfied with our service.